Return on Investment (ROI) is the number one killer of most automation programmes. One of the reasons why some enterprises fail to realise a good ROI can be attributed to the contract/relationship they have with their RPA service provider. The relationship is typically win-loss. The service provider delivers on what was agreed on in the contract but does not commit to the desired business outcome. For example, the desired business outcome could look like a 75% increase in claims processing. These contracts are detrimental to the enterprise as the service provider shares fewer automation risks.
As Intelligent Automation becomes mission-critical for enterprises, enterprises must selectively choose a contracting system that benefits both the enterprise and the service provider. This is referred to as an Intelligent Automation Outcome-based contract. Typically, a win-win relationship.
Join us on IA Simplified as we welcome our guest, Olivier Gomez (OG) to discuss building trust with an Intelligent Automation Outcome-based contract.
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📌IA Simplified is an RPA Jargon Buster’s podcast series where we showcase industry leaders to gain their perspective on Intelligent Automation and its impact on SME and Mid-Market financial services, healthcare and other related fields.
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